Technical Product Manager & Consultant · Banking · Pan-European · Platform rollout
Digital Identity & eSignature
Built and scaled digital ID and eSignature solutions powering the bank's most-used retail processes across multiple European markets — owned end-to-end from RFP through scalable technical integration.
Context
Inside a pan-European banking group, every market has its own identity rules, signature laws, customer expectations, and legacy systems. Building one digital identity and eSignature platform for all of them is less a product project and more a structural one.
The work covered some of UniCredit's most-used retail banking processes — the ones touched by millions of customers per year. Any change had to be safe by default, auditable by design, and predictable at scale across multiple jurisdictions.
The role sat between group product, local entities, and external vendors. The challenge was to make the platform work for the strictest market without slowing down the most ambitious one.
What I did
- Owned the platform's product roadmap from vendor RFP through scaled technical integration across multiple European markets.
- Led vendor selection and contract scoping for digital ID and eSignature partners, balancing capabilities with regulatory fit per market.
- Designed the integration architecture so local entities could adopt the platform without rebuilding their core systems.
- Consulted across the group to align legal, compliance, and product on a shared definition of "fit for retail banking."
- Drove rollout across markets with structured prioritization, success metrics, and a feedback loop back into platform development.
Outcome
A digital identity and eSignature platform powering retail banking processes across multiple European markets — owned from RFP through scaled integration, with measurable impact on customer experience and operational cost.
Multi-market platform rollout
What I learned
The hardest unit of product strategy in a pan-European bank is not a feature; it is the contract between group and local entities. Get that right and the platform scales itself.